Tools for Organizational Resiliency: Destination Recovery Toolkit
The Coraggio Group has created a Destination Recovery Toolkit that will provide essential guidance to the leaders of destination marketing and management organizations as they sort out their next steps along the path to recovery. This one-hour webinar will include:
• A brief overview of each module and how the tools may benefit your organization.
• A discussion of common stumbling blocks and recovery approaches.
• An interactive Q&A.
Customer Service during COVID-19: De-escalation Strategies for Frontline Staff
COVID-19 has dramatically shifted the hospitality experience. Many restaurants, retail establishments, and businesses with visitor-facing staff are experiencing conflicts with guests who may resist public health mandates. Conversations with guests can be tense, especially when stepping into an enforcement role. In this webinar, participants will learn about how to address these challenging discussions, which become even more important going into fall and winter, when complying with physical distancing and public health mandates are essential. This training delves into diffusing and de-escalating conflicts and best practices in effective communication, resulting in positive visitor experiences and ensured guest and staff safety. This training is delivered by Michael Chamberlain-Torres with support from the Oregon Hospitality Foundation and Travel Oregon.
Monday, November 2nd – 11 a.m. -12 p.m. | Register >>>
Customer Service during COVID-19: Best Practices & Resources
For many Oregon businesses, the customer service experience has drastically changed. Businesses have adapted as customer emotion and anxiety has risen. This interactive panel session highlights techniques that successful business owners are using to create positive experiences in the midst of a complex landscape. Presenters and panelists will highlight some strategies, resources, and powerful customer service insights that can radically improve public interactions. Presenters will be sharing their direct experiences and best practices for creating positive customer service experiences amid physical distancing regulations and other requirements that have significantly impacted visitor experiences. Don‘t miss this opportunity to hear from businesses firsthand on how to apply customer service best practices and resources as the pandemic continues through fall and winter. This training is offered in collaboration with the Hood-Gorge region, Oregon Hospitality Foundation, Columbia Gorge Community College – Small Business Development Center, and Travel Oregon. Register here.
Optimistic Website Optimization for Tourism Businesses
During COVID-19 COVID-19 is forcing us all to get creative, so let’s channel that energy towards making your website the best and most useful it has ever been.
Destination Marketing and COVID-19: Planning for Oregon’s Tourism Recovery
The intended outcome of this webinar is to ensure Oregon’s tourism industry has clear understanding of how to leverage Travel Oregon and DMO recovery efforts through destination marketing. You’ll learn about trends and forecasts in destination marketing, hear about how Travel Oregon is preparing for recovery, and see examples of how businesses are working to safely welcome back visitors.
Inspire Confidence with Online Listings During COVID-19.
• Learn how to utilize free tools available within Google My Business, Yelp and TripAdvisor in order to share information with customers.
• Learn how proactive efforts can help your businesses maximize exposure within influential consumer-facing platforms and generate incremental business.
• Access opportunity to book a one-on-one appointment with a Miles Program Specialist for assistance with claiming your Google My Business profile or other questions surrounding any of your online listings.
Thursday, Oct. 22 | 12 – 1 p.m. | Register here >>>
Extending Outdoor Dining Options into Winter
Join us for a free webinar presented by YGH Architecture to learn about ideas to extend outdoor dining into the winter months while meeting social distancing guidance for restaurants. YGH will provide insight on how to create outdoor seating that attracts diners and emphasizes safety and comfort during the rainy season.
This webinar is part of a series co-hosted by the City of Forest Grove, City of Sherwood, City of Tigard and City of Wilsonville.
Wednesday, October 21 at 9 a.m. | Register >>>
Oregon Tourism Industry Partners
Join hospitality and tourism industry partners for a timely discussion on best practices for reopening Oregon restaurants, venues and wineries. Jason Brandt, President & CEO, Oregon Restaurant & Lodging Association, will be joined by Kai McMurtry, Manager of Consumer Relations for the Oregon Wine Board, and Katy Clair, Director of Global Marketing for Travel Oregon in a conversation with industry members from around the state on how they are navigating the “new normal” and adapting operations for reopening.
The Society of Outdoor Recreation Professionals has a series of free webinars to discuss the changing state of outdoor creative amid COVID-19.
Washington County Public Health
Phase 1 Sector Washington County Health Panel
Description: Will you be Reopen Ready? Join us for sector-specific advising sessions with Washington County public health practitioners. The City of Tigard in partnership with the Tigard Chamber of Commerce have invited experts from Washington County public health to share with you best practices for safely reopening.
Watch the recordings:
Hillsboro Chamber of Commerce
The Hillsboro Chamber Small Business & Entrepreneurs Council (SBEC) has put together a series of classes with an expert for each topic to present and guide small business owners as they navigate business today. These programs are free of charge as a service to our members, and the community at large, during these difficult times.
What is Hospitality’s New Normal?
Join us for a special panel discussion with renowned health and hospitality experts where they will provide their perspectives on how hospitality leaders are managing through the COVID-19 crisis—including a high-level overview of efforts to secure relief for the industry; what’s in store for the future of travel; and how and when the industry can best position itself for recovery.
Tualatin Valley Creates
Tualatin Valley Creates offers opportunities for artists and arts organizations to grow their skills and knowledge through professional development workshops.
Travel Oregon’s State of the Industry